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Some Hints Before Lodging Support Ticket:
  • Deactivate all plugins temporarily, just to see if it's caused by some plugin installed.
  • Also please check if the problem persists if you temporarily switch to another theme.

If the problem is solved after the steps above, activate the original plugins and theme again one by one until the problem returns. This will help you identify what is causing it.

Here is a video that explains the process. If you’re concerned the debugging process might break your website, take a backup. It takes just a few minutes 🙂

Proceed with Support Ticket:

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